You can use the ShoreTel system entirely on your PC! You can make and receive calls and talk to people directly with ShoreTel Communicator. This is a great way to let telecommuters work from home without sending a phone, power brick, router, and a bunch of other stuff with them. It’s also the way a lot of call centers are set up to cut costs (headsets are cheaper than $300+ ShoreTel phones).You need a couple of things before this will work properly.The first thing you need is SoftPhone Licenses. If you don’t have these, you can still activate it but your server will lock down after 45 days.

1. Softphone Registration Timed Out Code
2. Softphone Registration Timed Out Of Account
3. Softphone Registration Timed Out Windows 10

Softphone Registration Timed Out Code

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You can get a quote for these from your partner.The second thing you need is some sort of headset. You can use the microphone and speakers on your laptop/desktop but the headset makes it a lot less aggravating. Setting Up A User to Use The Soft PhoneStep 1 – Go to the user’s account under Shoreware Director.Step 2 – Enable the soft phone for this user.Step 3 – Save the changes.Use the Soft PhoneNow you’ll need to go to the user’s ShoreTel Communicator and set up the SoftPhone.Step 1 – Select Softphone from the Extension Assignment Menu. Drop it down, it should show up as the second option. If it doesn’t appear, make sure Communicator is up to date. Sometimes it just needs restarted, especially if you are connected over a VPN connection.Step 2 – Make sure your headset is plugged in. Communicator will typically default to whatever is the current sound output.

You can change it in the Options menu under “Smart Phone”.If everything is set up right, you should now be able to make calls from ShoreTel Communicator and the call will play over your headset. If you need to send digits to the call (like to select menu options) just right click on the call and select the “Send Digits” option.Posted by Posted in, Tags:, Post navigation. I have seen this issue. I have not seen it specifically with Citrix though.

When I’ve seen it, it has always been something to do with ShoreTel Communicator not being able to see the sound card. I suspect Communicator can’t see whatever Citrix is using to transport audio over the internet to your desktop. Or they’ve blatantly disabled it for Citrix. Do you have anyone that can use the softphone through Citrix? My workaround for this would be install Communicator on your home PC and VPN into work. I’ve never been able to get this to work through RDP reliably either. I don’t know of any way to make it come through both the speaker and the headphones.

With most Windows setups when you have the headphones plugged in it cuts the speakers off entirely. You might could find a way to rig that up, and there are some options under the Softphone that seem to indicate something like that is possible.However for the second question, yes you absolutely can have a call notification pop up. Under the “Telephony” option there’s a check box that says “Show Incoming Call Alert”. It pops up a little “toaster” alert by your system clock with an “Answer” and “To Voicemail” button on it. I worked at a job where were used the soft phone exclusively and this was how we solved this problem on the night shift. Typically it will also play a fairly high pitched little alert notification too, so I was usually able to hear that through the headset even if it was on my desk. So, good question.

If you’re using regular old RDP, you can use the settings to share sound from the Remote Desktop to your local desktop and that might work (I’ve made it work sometimes, it’s not perfect). If you’re using a service like Logmein, or GotoDesktop or whatever, it probably won’t. What you’ll need to do is install ShoreTel Communicator on your local desktop and use VPN to connect to your workplace.

Cisco VPN, regular old Windows VPN client, anything, and ShoreTel Communicator will happily connect to your server and work that way.Your IT Department can set this up fairly easily and it works. I work for a company that uses shoretel sky and I take orders and payments over the phone. My problems is the outgoing talk has a lot of problems. There is a hum in the background on most calls.

I have been told I sound like a robot, like I am far away, in a tunnel, echo, etc. It also breaks up, sometimes they can’t understand me, garbled, too soft or too loud and each call is different. No consistentcy. I am hooked-up by ethernet, have new modem and new headset. Is there anyway I can correct this? This is likely a networking problem, or your internet connection to connect to Sky is not up to par.

I’m not an expert with Sky, I’ve mostly worked with stand alone installations, however this sounds like a problem that commonly crops up when you have a site to site VPN over a flaky internet connection. I would first run several speed tests over your internet connection both off and on the phone, just google speed test and you’ll find some good ones (I like speedtest.net but it’s Flash heavy). Document your speeds over a period of time and call your ISP and make sure you’re getting what you’re supposed to be getting.

If you are, get with your ShoreTel Admin and see if the problem isn’t on their end. Most likely it’s either your internet connection, router, or a problem with how you’re connecting to your company to get to Sky.

Editor’s Note: This article was originally posted November 2008 and there is an updated version for your viewing,I occasionally run into folks who are looking to deploy softphones versus traditional, desktop-based IP hard phones.and am often asked what softphone technologies are out there that are compatible with SIP based IP PBX platforms such as Asterisk and Trixbox. Below is list of the more popular SIP, all of which are completely free to use.QuteCom Previously known as WengoPhone, Qutecom is a free, SIP compatible VoIP softphone initially developed.

QuteCom supports a range of VoIP codecs including G.729, G.711, iLBC, G.722 (wideband) and Speex. H.263 for video is also supported.A very popular, free SIP supporting a range of codecs and also offering great support for desktop business video conferencing.Features support for both SIP and IAX, and includes free and paid versions of their software.Firefly by FreshTel Free software supporting SIP and IAX, as well as a range of codecs.Another free, open source softphone supporting both SIP and IAX. November 12, 2008 at 4:36 PMSome notes on G.722 capable softphones: It seems that QuteCom will work via asterisk 1.4 between softphone clients, but though the audio range sounds great, there are noticeable stutters during a wideband call.Some softphones don’t seem to be able to make direct calls between themselves and Polycom Wideband phones.

Audio spoken into the softphone will not come out the Polycom. I’ve heard it works fine in a conference bridge.Also, don’t bother buying Bria or Eyebeam direct from counterpath if you want g722 codec. They only include it on versions sold to OEM resellers. In particular, look at the one from ZipDX, who offer wideband conferencing services. June 16, 2011 at 12:51 PMJeff,You can use Express Talk as listed above with some configuration.

Softphone Registration Timed Out Of Account

Here’s an answer from the“You don’t configure the Express Talk softphone for Google Voice, you configure for a SIP service like Sipgate or Gizmo.For sipgate (sipgate.com) or gizmo (gizmo5.com), you will need to sign up first. You will then need your server or sip proxy address. You will also need your SIP number and password.You will then pull down the File window in Express Talk and choose Options. In Options, you will click on the tab called Lines. There you will input your Name, Server/SIP proxy, SIP number and password.

Softphone Registration Timed Out Windows 10

After you are done, click OK and the Express Talk should work.For Sipgate, you will find that Server/SIP proxy is sipgate.com / Gizmo is proxy01.sipphone.comFor Sipgate, the SIP number is something like this (each person is different): 9495541e0 Gizmo is something like this: 17474634XXXFor Sipgate’s password, you will have to use theirs. You can find this in your settings, when you click on Phone of, it will have a pull down menu and you choose SIP credentials. For Gizmo, I believe the password is the one you chose with the account.”.